This is an important lesson for any startup. Don't rely on free services, insist that you pay for them and set up an agreement. But it is also a lesson from th

This is an important lesson for any startup. Don't rely on free services, insist that you pay for them and set up an agreement. But it is also a lesson from the other end. Twilio would probably not have done this lightly. By not offering agreements for there free service, they had the option of choosing to disappointing their users instead of loosing what might be a lot of money. It's never the easiest decision but it in some cases it is the best option.