Chatbots solve the same problem as a search interface, but in a way that is lower bandwidth, less intuitive, and mildly personally insulting (the attitude from

Chatbots solve the same problem as a search interface, but in a way that is lower bandwidth, less intuitive, and mildly personally insulting (the attitude from the company using the chatbot seems to be 'our users totally will not mind wasting time trying to interact with a really shitty set of canned responses'). The bigger question for me is 'why did anyone think this was a good idea?'