And I think most of us are in the same camp there. Usually, when I am calling a business, it's because of some kind of unusual or complicated inquiry or special

And I think most of us are in the same camp there. Usually, when I am calling a business, it's because of some kind of unusual or complicated inquiry or special situation because I generally don't want to call if I can do or get what I need by logging in online to the company's site to manage my account or do whatever I need there as that's often the fastest. But the online account management only does so much so when a weird edge case regarding doing business with the company arises, I will call, and in those situations the AI/voice prompts never handle the situation I am calling about such that I need a human agent/rep every single time. I wouldn't be calling for something simple!