A part of the job of a call centre operator is negotiation with the client - this is hard to do with a bot. Even more so that this is kind of hidden spec, becau

A part of the job of a call centre operator is negotiation with the client - this is hard to do with a bot. Even more so that this is kind of hidden spec, because companies don't want to admit that the role of the call centre is to make it hard to get something from the company while pretending to enabling it.