> It's never been the most efficient way of doing something, and it requires very advanced technology to accurately understand what people are trying to say It

> It's never been the most efficient way of doing something, and it requires very advanced technology to accurately understand what people are trying to say It seems like a lot of times when people talk about chatbots, they really mean these phone trees in text form, in which case I would agree with your sentiment. However, be cautious in conflating chatbots with CLIs. I would say a CLI is not (always) an intuitive interface, but for a lot of problems, they are quite efficient. The CLI style chatbots tend to be much better since they are basically CLIs in an easily accessible location (e.g. in an app on your phone).