For me, Chatbots felt like almost a violation of my privacy. Many marketing industry related sites would get your permission to send you an eBook, but would slo

For me, Chatbots felt like almost a violation of my privacy. Many marketing industry related sites would get your permission to send you an eBook, but would slowly after a couple of days drop you a random message about an upsell to their event/conference/webinar/coaching (some random high ticket value item) and it's terrible than email spam because email is not intrusive, but chatbots are VERY intrusive. Suddenly, my phone would buzz, my chrome would send me a notification and my watch would vibrate all at the same time only to find out that this shitty marketing firm had sent me something I don't care about. And the worst ones are the ones that keep sending you stuff with no way to opt out unless you resort to blocking them. These should be made illegal. Another case study - I worked with a large pizza chain to implement chatbots onto their site. In the end, I (although I knew I'd lose money) told them that their basic add to cart, checkout experience on their e-commerce site was far better than a chatbot asking you 101 questions to make a fg pizza. I didn't advice them based on just intuition, we actually setup Google analytics and saw that the conversion rates were far better on the E-Commerce site and that it was impossible for the IT team to keep up with the marketing team that kept running promotions which led to tons of edge cases for their ordering flow. So, another example of great technology, great potential, but destroyed by greedy marketers, poor implementations and businesses that simply want to ruin an otherwise perfectly customer work flow.