>What are you expecting? If you already know what you're looking then why bother with them at all? What I'd expect is what Mr. Langone, 82-year old co-founder

>What are you expecting? If you already know what you're looking then why bother with them at all? What I'd expect is what Mr. Langone, 82-year old co-founder of Home Depot and subject of the CNBC story linked here, claims about Home Depot's associates, as related in ancestor post: > Home Depot had ... associates who are knowledgeable about the products, says Langone. "These people learned their business and, to this day, the heart and soul of the Home Depot are these 400,000 people that work in the stores," Langone says. Sure, I know exactly what I'm looking for. But I don't know where to find it. I'd expect the heart and soul of Home Depot to know this.