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Users never wanted chatbots, really. But platforms wanted them because it meant yet another way to ensure content is locked away inside their platform. So, plat
by untog 8y ago
Users never wanted chatbots, really. But platforms wanted them because it meant yet another way to ensure content is locked away inside their platform. So, platforms shout to the high heavens, and everyone rushes to adopt they realise there is no audience.
- bsbechtel 8y agoAnd customer service costs for companies could be reduced to basically zero.