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For those wondering about the technical aspects of this decision take a look at this thread: http://getsatisfaction.com/twilio/topics/international_sms-1591m ht

by emcooke 16y ago

For those wondering about the technical aspects of this decision take a look at this thread: http://getsatisfaction.com/twilio/topics/international_sms-1591m http://getsatisfaction.com/twilio/topics/international_sms-1... When we launched the Twilio SMS Beta we tried hard to support sending SMS messages to both US and International destinations. When there were problems, we worked with our customers to collect forensic data on hundreds of carriers worldwide and pass it to our carriers partners to debug. At Twilio we are dedicated to working with top quality carriers and technology. After months of working to fix problems, were not able to deliver the reliable International SMS service our customers have come to expect. We apologize for any problems this has caused for our customer and we'll work to bring back International SMS service after were able to deliver on the quality we do the rest of Twilio services. Cheers, -Evan CTO and Co-Founder

feint 16y ago
That's fine. In fact it's a good move. But why email me after the fact. It's like you brlirve its ok to communicate with paying customers like that.
- emcooke 16y ago
  Hi Anthony, Twilio service status available via our public status page http://status.twilio.com/ http://status.twilio.com/ We communicated degraded international SMS service to customers on August 16. You bring up a good point that the information might not be readily discoverable. We'll work to make the status page more findable and to extend the API (http://status.twilio.com/documentation/rest http://status.twilio.com/documentation/rest) with features such as RSS to let customer subscribe up-to-the-minute status information.
  - feint 16y ago
    Or. Just email me before you cut a feature next time.
    - davemc500hats 16y ago
      unless automated, not a scalable response pattern.
      - ajdecon 16y ago
        Presumably they have a list of all their customers with contact info. Not saying you should spam them often, but for the message "no more international support"? I think it's worth telling everyone.
  - Tws 16y ago
    Lame geek response. Contact your customers if you're making changes. It's simple. You fucked up. Your response shows a complete and total lack of skill when it comes to managing client expectations , which makes sense since you are all inexperienced geeks.

by emcooke 16y ago

feint 16y ago

That's fine. In fact it's a good move. But why email me after the fact. It's like you brlirve its ok to communicate with paying customers like that.

emcooke 16y ago
Hi Anthony, Twilio service status available via our public status page http://status.twilio.com/ http://status.twilio.com/ We communicated degraded international SMS service to customers on August 16. You bring up a good point that the information might not be readily discoverable. We'll work to make the status page more findable and to extend the API (http://status.twilio.com/documentation/rest http://status.twilio.com/documentation/rest) with features such as RSS to let customer subscribe up-to-the-minute status information.
- feint 16y ago
  Or. Just email me before you cut a feature next time.
  - davemc500hats 16y ago
    unless automated, not a scalable response pattern.
    - ajdecon 16y ago
      Presumably they have a list of all their customers with contact info. Not saying you should spam them often, but for the message "no more international support"? I think it's worth telling everyone.
- Tws 16y ago
  Lame geek response. Contact your customers if you're making changes. It's simple. You fucked up. Your response shows a complete and total lack of skill when it comes to managing client expectations , which makes sense since you are all inexperienced geeks.