I covered part of this under "being available" at the end of my comment. But I completely get what you're driving at. Apart from people's availability, some of

I covered part of this under "being available" at the end of my comment. But I completely get what you're driving at. Apart from people's availability, some of the technology is still horrible and quite unreliable (I'm looking at you, Skype for Business). But my main point was that writing emails and documentation cannot be a substitute for instant communication (chat) or voice communication.