> Would it kill them to have a reply address I could actually use to accomplish that? I think that was Ryan's point -- with which I agree. Admittedly, changin

> Would it kill them to have a reply address I could actually use to accomplish that? I think that was Ryan's point -- with which I agree. Admittedly, changing a flight might need a bit more back-and-forth than an e-mail exchange (they should provide their phone number in the email, and IIRC, airlines I have worked with do provide it). But you may have other reasons you need to reply, such as a quick clarification.