4 ms·

Oh yes, this stuff drives me nuts. A good takedown was written about the Net Promoter Score[0], but the principles are generally applicable to any one of these

• gota 8y ago
  At least Uber stars are about something that happened, not something hypothetical. This point: As you can see, Dan’s 9 NPS data points vary, from 5 up to 10. What this data doesn’t tell us is whether the respondent ever did what the question asked. We don’t know if they recommended the company to a friend or colleague. alone would be enough to discard NPS, even disregarding the kinda moronic 11-point scale reduced to 'upvote-downvote' via arbitrary cutoff