Agreed! Nothing I disagree with here. But last minute itinerary changes from France to Australia back to France again point to a larger, more systematic problem

Agreed! Nothing I disagree with here. But last minute itinerary changes from France to Australia back to France again point to a larger, more systematic problems IMHO. Perhaps it's a lack of understanding of the market and customers, or just bad management and lack of company vision - but no software process is going to fix that.