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They key mistake here was lack of backups and backup procedures. I wouldn't use DO Spaces or AWS S3 or others without backup, which means it's at minimum a sep
by zaarn 8y ago
They key mistake here was lack of backups and backup procedures.
I wouldn't use DO Spaces or AWS S3 or others without backup, which means it's at minimum a separated account with separated credentials if it must be on the same provider otherwise good procedures to create the backup are sufficient.
Oh and sure, DO and AWS will promise you high and holy that the data will never be lost (99.99999999999999% permanence or whatever they write down). But no promise can prevent the eventual disaster, be it a software error, error by the provider or a meteor strike. At some point you will want your backups to restore.
- technologia 8y agoI concur, the author of the post doesn't even talk about their own backups but assumes DO does it for them. I personally love DO but I'm not about to skip over my own security & resiliency measures.
- betageek 8y agoWhether OP has backups or not, this is a very poor response from DO - they screwed up, not OP, and the compensation they've offered is nowhere near commensurate with the size of the screw up. Deleting customers data in an unrecoverable way is breaking the number 1 rule of hosting - it's not like a drive went out, DO specifically sell Spaces as a Backup solution!!