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Sounds like there needs to be a “know your merchant” law. It makes sense to me that Amazon might not be liable, but it makes no sense at all that people can’t g
by mikeash 8y ago
Sounds like there needs to be a “know your merchant” law. It makes sense to me that Amazon might not be liable, but it makes no sense at all that people can’t get in touch with the actual seller.
- aldoushuxley001 8y agoIt makes zero sense to me that Amazon might be liable.
- marcoperaza 8y agoBased on his comment, I think mikeash meant “not liable”.
- dmix 8y agoAgreed and I agree with him if that's what he meant, which is interesting to consider the different response each one got. Much like gun manufacturers aren't responsible for their use, I can't imagine a platform which lets vendors set up their own shops online becoming responsible for what is sold by the vendor.
- azinman2 8y agoMeanwhile bar tenders in many states are responsible for drunk drivers. Craigslist is now responsible for sex traffic on it’s website (which is why personals are gone). Liability laws are not consistent.
- mikeash 8y agoYou’re correct. My brain must have taken a brief vacation. I corrected it now.
- devereaux 8y agocounterfeit items like SD cards dominate on Amazon. I tried reporting fake electronic equipment - nothing happened, except I seldom buy anything on Amazon anymore. Amazon should at least be liable for willingly selling items that do not match the description (if they tell me it's a Sandisk SD, I buy it because I believe it is!)
- Klathmon 8y agoI'm surprised SanDisk and other major brands that are getting their names dragged through the mud aren't doing something about it.
- StudentStuff 8y agoEven Apple can't prevent fake lightning cables from permeating Amazon, how is a much smaller company like SanDisk supposed to prevent fake microSDs? Its not as though Amazon is willing to QA every microSD card that passes through their warehouses.
- nordsieck 8y ago> Its not as though Amazon is willing to QA every microSD card that passes through their warehouses. Segregating stock from different venders would go a long way to fixing the problem. Right now everything is just thrown into the same slush bin, so Amazon can't tell which vendor sent them counterfeit goods when a customer complains.
- awat 8y agoI got a set of counterfeit guitar strings that was fulfilled by Amazon. Ordered them on Amazon purely out of convenance only to realize someone had sent a fake set of $4 strings. The counterfeit packaging was almost perfect and the strings where metal (just not coated like they should be). I literally don’t even know why you would fake those.
- drtillberg 8y agoThe entire interaction is via the Amazon interface and amazon.com storefront. Amazon inserts itself between buyer and seller every bit as much as Sears or Macys. So they let some fly-by-night Chinese merchants fulfill the orders? That definitely should not be the buyer's problem.
- phkahler 8y agoIt needs to stop. Amazon is making it easy for anyone to sell products, but the way they do it blurs some lines and allows sellers to ride on Amazons reputation. It's amazon.com, it's their checkout process, it's all Amazon but for the little indicator that it's a 3rd party seller. Oh, and the total lack of quality control or accountability.
- josephh 8y ago1. A seller rents some storage space from a landlord to store the products he wants to sell 2. He uses a cloud provider to set up his website for customers to shop 3. He also uses a payment processor to process customers' orders 4. He then uses a shipper to ship them In this case, should the landlord/cloud provider/payment processor/shipper be liable for defective products that the seller sells? There's a plethora of companies that play one or more aforementioned role(s), and it so happens that Amazon assumes all of them.
- PhasmaFelis 8y agoAll of them should presumably be expected to have some idea of what entity they're doing business with.
- mikeash 8y agoSorry, you probably caught my post before I added the "not" I managed to miss the first time around. I meant to say that I see why Amazon should not be liable, but they should at least be able to get you to the right people.
- rasz 8y agoHow is selling obvious fire hazard with counterfeit safety certificates (are those even required in US?) legal, and doesnt make you liable?