3 ms·

While also slipping "on-call support" in there too

• kylegibson 8y ago
  For what it's worth: The on-call support role is a 1-week obligation that rotates between all of the engineers on the team. As our sixth engineer, each engineer would only be on-call once every 6 weeks. The role itself consist of being the: - primary PagerDuty contact for server and application alerts and errors, - primary contact for our dedicated support team to ask questions and triage new issues, - primary code reviewer Note that we do have a dedicated support team that answers emails and calls from our customer base. The on-call engineer is not responsible for that.