I don't think video stores deserve to die because of their treatment of customers (though I'm too young to have had much experience renting from a brick&mortar

I don't think video stores deserve to die because of their treatment of customers (though I'm too young to have had much experience renting from a brick&mortar store). I think they deserve to die because they refused to innovate as competitors built the infrastructure to overtake them. They scoffed as Netflix and Redbox built brands that would come to dominate the industry, yet their too-little-too-late offerings were not competitive with the newcomers despite having considerably more resources at one point.