I prefer the term insufficiently savvy customers. Products that are not universally compatible or required specific actions to be taken tend to review poorer. C

I prefer the term insufficiently savvy customers. Products that are not universally compatible or required specific actions to be taken tend to review poorer. Cheap items tend to review better as customers are more forgiving. The customer ultimately determines their satisfaction level, even if they are complaining that a software product clearly described as Windows only is incompatible with their Mac. Or their "wireless" machine doesn't work without the power cord inserted.