That's not lying, that's bullshitting. In this sense: http://press.princeton.edu/titles/7929.html http://press.princeton.edu/titles/7929.html That's not true o

That's not lying, that's bullshitting. In this sense: http://press.princeton.edu/titles/7929.html http://press.princeton.edu/titles/7929.html That's not true or false, that's just something he's saying in order to make the customer feel better. He might as well give the customer all kinds of complements, they can be true or not, the point is that the manager don't know (or care) if they are. He's just trying to please a customer. That's very bad practice.