I agree. Server based software makes it easier to fix things in a continuous manner - ensuring that software doesn't suck over a period of time. Also agree wit

I agree. Server based software makes it easier to fix things in a continuous manner - ensuring that software doesn't suck over a period of time. Also agree with the "getting involved with real users" point. One of the ways to achieve this is to build and market for smaller firms - these tend to operate less bureaucratically, and also have a good chance that the buyer and user is same. This also allows for the software to be built in a more organic manner - the most crucial aspects first and then features that are incrementally useful.