5 ms·

When I started using Venmo, PayPal was cumbersome to use (I don't even know if it had decent mobile app 6 years ago) and tended to have additional costs. Also t

When I started using Venmo, PayPal was cumbersome to use (I don't even know if it had decent mobile app 6 years ago) and tended to have additional costs. Also the UI pummeled you with all sorts of random information and options, when all anyone wants to do is send $x to y-person as fast as counting cash in your wallet takes. For a group of people sitting in a restaurant, PayPal was (is? I dunno) annoying. Venmo is effortless. I just looked up Square Cash, and it seems like it launched in 2015 according to Wikipedia. Everyone I know (who I would want to send money to/from) was already using Venmo by 2012, 2013 at the latest. I've yet to encounter a single instance where I wanted to switch, nor (anecdotally) have I heard someone voice a single complaint about Venmo in-person. Venmo got to market with a pretty much pure product before anyone else, and has yet to give any cause for switching.

rconti 8y ago
Wikipedia's article is very oddly worded, saying "In March 2015, Square introduced Square Cash for businesses, which includes the ability for individuals, organizations, and business owners to use a unique username to send and receive money, known as a $cashtag" But for some reason they neglect to point out the pre-for-business component. It actually dates back to 2013: https://squareup.com/news/introducing-cashtags https://squareup.com/news/introducing-cashtags I stand corrected, though, because as you note, Venmo predates it by several years. I guess I just had no reason to switch from PayPal until Square Cash came along in 2013 and was even more frictionless. But ultimately, these things are clearly down to network effect. Oddly, all I can find about the PayPal mobile app is that it was "re-designed" in 2013. Of course, I was using PayPal on a Palm handheld back in ~2000....
- BookmarkSaver 8y ago
  The thing with PayPal is that it always seemed primarily targeted towards customer-business interactions. Trivial payments between friends didn't seem like a high-priority usecase back in ~2012. I noticed the same issues as you when I tried to Google its mobile history. Venmo definitely won the first-to-market/network effect game. That said, I'm not complaining. Unless it looks like they are on course for bankruptcy or there is a major data leak, it's CX is pretty much exactly what I want it to be. The only unnecessary part is the social feed, but that has absolutely no impact on me unless I want it to (and sometimes it's amusing to see the messages my friends attach to them if I happen to look at it).
  - rconti 8y ago
    Could be. I used PayPal to transfer money to friends before it was even accepted on eBay, but obviously that's a pretty niche example. It looks like Venmo is ~2x as popular as Square Cash from this recode article: https://www.recode.net/2018/2/27/17059182/square-cash-app-monthly-active-users-customers-seven-million-december-venmo https://www.recode.net/2018/2/27/17059182/square-cash-app-mo... And a few other good data points/comparisons. https://www.digitaltrends.com/mobile/paypal-vs-google-wallet-vs-venmo-vs-square-cash/ https://www.digitaltrends.com/mobile/paypal-vs-google-wallet... https://lifehacker.com/money-transfer-showdown-square-cash-vs-venmo-vs-payp-1752058723 https://lifehacker.com/money-transfer-showdown-square-cash-v... (One source points out that Square Cash followed Square Wallet and Square Order; I used Square Wallet because I also had their card-reader from back in the day, so this goes back to at least 2011).

rconti 8y ago

Wikipedia's article is very oddly worded, saying "In March 2015, Square introduced Square Cash for businesses, which includes the ability for individuals, organizations, and business owners to use a unique username to send and receive money, known as a $cashtag" But for some reason they neglect to point out the pre-for-business component. It actually dates back to 2013: https://squareup.com/news/introducing-cashtags https://squareup.com/news/introducing-cashtags I stand corrected, though, because as you note, Venmo predates it by several years. I guess I just had no reason to switch from PayPal until Square Cash came along in 2013 and was even more frictionless. But ultimately, these things are clearly down to network effect. Oddly, all I can find about the PayPal mobile app is that it was "re-designed" in 2013. Of course, I was using PayPal on a Palm handheld back in ~2000....

BookmarkSaver 8y ago
The thing with PayPal is that it always seemed primarily targeted towards customer-business interactions. Trivial payments between friends didn't seem like a high-priority usecase back in ~2012. I noticed the same issues as you when I tried to Google its mobile history. Venmo definitely won the first-to-market/network effect game. That said, I'm not complaining. Unless it looks like they are on course for bankruptcy or there is a major data leak, it's CX is pretty much exactly what I want it to be. The only unnecessary part is the social feed, but that has absolutely no impact on me unless I want it to (and sometimes it's amusing to see the messages my friends attach to them if I happen to look at it).
- rconti 8y ago
  Could be. I used PayPal to transfer money to friends before it was even accepted on eBay, but obviously that's a pretty niche example. It looks like Venmo is ~2x as popular as Square Cash from this recode article: https://www.recode.net/2018/2/27/17059182/square-cash-app-monthly-active-users-customers-seven-million-december-venmo https://www.recode.net/2018/2/27/17059182/square-cash-app-mo... And a few other good data points/comparisons. https://www.digitaltrends.com/mobile/paypal-vs-google-wallet-vs-venmo-vs-square-cash/ https://www.digitaltrends.com/mobile/paypal-vs-google-wallet... https://lifehacker.com/money-transfer-showdown-square-cash-vs-venmo-vs-payp-1752058723 https://lifehacker.com/money-transfer-showdown-square-cash-v... (One source points out that Square Cash followed Square Wallet and Square Order; I used Square Wallet because I also had their card-reader from back in the day, so this goes back to at least 2011).