The article gets it right in defining the classic problem: buyers are not generally users. And when they are, they're not qualified to make informed decisions a

The article gets it right in defining the classic problem: buyers are not generally users. And when they are, they're not qualified to make informed decisions about design. Where the article gets it wrong is the solution. At least in my limited experience, enterprises are slow to change things if they "work", however painful. They also do not always entertain SAAS for a variety of reasons, two of which are probably inertia and a different sales process than they're used to. Couple that with IT departments that block "productivity" or "personal storage" sites and you can see where alternatives can't even work their way in slowly. I think the solution described is the best chance we have of getting better enterprise apps, but it's by no means going to be easy. It does seem that over time things will get better. It's already been far, far too long. I hate using broken tools.