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I feel like I must be reading a completely different blog post. Can you point to where he even suggests lying? How is "I can see that you are annoyed" in any
by ken 19y ago
I feel like I must be reading a completely different blog post.
Can you point to where he even suggests lying? How is "I can see that you are annoyed" in any way false? He even said of his examples, "Every one of these statements is true". Are you responding to tone (DH2), or something he said?
- aflag 19y agoThat's not lying, that's bullshitting. In this sense: http://press.princeton.edu/titles/7929.html http://press.princeton.edu/titles/7929.html That's not true or false, that's just something he's saying in order to make the customer feel better. He might as well give the customer all kinds of complements, they can be true or not, the point is that the manager don't know (or care) if they are. He's just trying to please a customer. That's very bad practice.