To be honest, I can't complain about the state of the industry. You find someone (through recommendations), they give you a quote, you drop off the goods, and t

To be honest, I can't complain about the state of the industry. You find someone (through recommendations), they give you a quote, you drop off the goods, and the stuff arrives 6 weeks later. It's miraculous, there must be so much informal knowledge to make it all work. The disruption is these "moving pods". They are more expensive, but they are well advertised, and one fears that the established small players will be driven out of business.