3 ms·
When I'm on the receiving end of scripted checkout conversations or "American style" extreme joy at my purchase of a £2 coffee I hate it. The restaurant that to
by oldcynic 8y ago
When I'm on the receiving end of scripted checkout conversations or "American style" extreme joy at my purchase of a £2 coffee I hate it. The restaurant that too brightly upsells us is the restaurant we never revisit.
I'd like just normal interactions with a range of people and to be able to leave thinking any conversation was real rather than an essential term of their contract of employment. No surprise that the best conversations and experiences are in small shops not chains with mandated policies.
When I first visited the US in the 90s the difference was quite marked, and it was quite a relief to get home. Now we've imported the approach wholesale. Course it's still perfectly possible for staff to smile, greet you in the corporate mandated manner whilst keeping 99% of their attention elsewhere and being diligently inefficient.