Yeah, and I think the reason is simply that 'public facing service job' is seen as the 'default' career for someone who doesn't have a particular skillset or wh

Yeah, and I think the reason is simply that 'public facing service job' is seen as the 'default' career for someone who doesn't have a particular skillset or what not. So a ton of not particularly outgoing/not extroverted/no particularly 'people orientated' individuals who'd objectively be better off working in absolutely anything else are stuck doing service jobs they're not at all well suited for. Unfortunately, there's not really an easy fix to this. In theory the best solution would probably be to get 'service' work treated like any other career path (a viable field that people go into because they're passionate about that sort of work and have the right mindset for it) and make it less 'if you've got no relevant skills, Walmart/Starbucks/whoever is hiring'. But that's probably not happening, since this sort of work is seen as something anyone can do and hence valued so low it's basically a 'last resort' job.