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Expecting anyone to be bubbly and chipper in a customer facing role, even part of the time, is asking too much. I’ve seen and managed people where it comes natu
by dahdum 8y ago
Expecting anyone to be bubbly and chipper in a customer facing role, even part of the time, is asking too much. I’ve seen and managed people where it comes naturally and I’m always in awe of that level of energy.
That said, you can separate emotion from the equation and still provide an outstanding level of service by focusing heavily on polite speech, manner, and tone. Forget the individual and treat them as the prototypical customer.
Some businesses try forcing their employees into casual banter or engaging emotionally (see Starbucks and the let’s talk about race). I’ve never seen that garbage at high end hotels, restaurants, or other businesses where service is critical to their success.
- mc32 8y agoYep. Anyone who's ever travelled to Japan can attest to the professionalism that people at all levels perform at. From the high-schooler at Lawson's to the octogenarian at the car-park. While "pride" might be too string a word, people were mindful of their job and its inherent obligations.
- eropple 8y ago> casual banter or engaging emotionally (see Starbucks and the let’s talk about race) What you describe and what your parenthetical refers to are not the same thing.
- dahdum 8y agoParenthetical is referring to engaging emotionally. It’s not the same as talking about the weather, and invites passionate responses.