3 ms·
I worked a total of 2 years at 2 different Starbucks locations and they were continuously pushing us to be cheerful, chatty and even tried to get us to suggest
by kylnew 8y ago
I worked a total of 2 years at 2 different Starbucks locations and they were continuously pushing us to be cheerful, chatty and even tried to get us to suggest pastry pairings for people's orders, which rarely went over well unless people actually wanted it. It's something I never bought in to and found the hardest part of the job by far. I was never a jerk, and I always cared authentically about the work I was doing but I'm just not naturally social enough to make chit-chat about the weather and gas prices 100 times a day without dying a little bit inside.
- dazc 8y agoThis is why I never lasted long in retail. The idea that every customer wants to be approached with a 'can I help you' just goes against my natural instincts. I always figured nobody really wanted that and a polite hello was all that was needed to break the ice. If customers walked out without buying it never worried me because I'd seen enough come back later to know that 'not being pushy' was actually something people actually seemed to like? I always sold more than anyone else btw and had my regulars who would sometimes just call in to say hello. My colleagues could never understand how that happened, especially since I am not a naturally outgoing person.