5 ms·
There has to be a golden middle - I neither like German-style poker-face, almost angry looking baristas nor American-style fake-as-hell smiles when being served
by hmd_imputer 8y ago
There has to be a golden middle - I neither like German-style poker-face, almost angry looking baristas nor American-style fake-as-hell smiles when being served at Starbucks. Korean style service is very close to the golden middle - very kind and helpful service with a touch of a little smile.
- everybodyknows 8y agoThere is a golden middle, found in some smaller service businesses. To support them, give 5-star Yelp/Google reviews, as well as your business.
- expertentipp 8y agoGerman-style would be rude, actively hostile, malicious even. Funny how American and German customer service cultures are at the two ends of the spectrum, both unpleasant to deal with though.
- deleted 8y ago[deleted]
- jey 8y agoI wonder how a German person would describe it. Probably not like that, I'll bet.
- hmd_imputer 8y agoThey even have a term for that: Servicewüste: https://en.wikipedia.org/wiki/Servicew%C3%BCste https://en.wikipedia.org/wiki/Servicew%C3%BCste
- Grumbledour 8y agoYou are right, as a German myself. I wouldn't. I guess if you are used to American customer service and manners in general, German directness may seem very rude and I wont deny, 'good' service can be hard to find in Germany. But when Germans complain about that, most don't really mean Service with a smile, but rather competent, to the point service without to much sales pitch or grumbling. I would think fake smiles would be looked at very suspicious over here. I guess in the end its a matter of taste, if you prefer your bad service personnel to be hiding between shelving to avoid customers or serving you a fake smile while staring through you and wishing they were dead.
- brokenmachine 8y agoI didn't have that experience when I was in Germany (Berlin). The service workers I met were mostly pleasant.
- expertentipp 8y ago> Germany (Berlin) > The service workers I met were mostly pleasant. No. Simply nope. Perhaps you visited only for couple of days during the summertime?
- breakingcups 8y agoWho made you the authority on German service workers?
- expertentipp 8y agoI'm an expert.