It's not a lack of empathy. It's a recognition of the fact that a lot of journalists see Facebook, Google, etc. as rivals negatively affecting their own livelih

It's not a lack of empathy. It's a recognition of the fact that a lot of journalists see Facebook, Google, etc. as rivals negatively affecting their own livelihoods, and that it's human nature to by hyper-aware of a rival's failings. They seize on tech-industry missteps the same way a Democrat would seize on a Republican's or vice versa.