I think it depends on the role of the person reporting in. I agree that for techs a ticketing system is probably better, but for a small sales force a daily upd

I think it depends on the role of the person reporting in. I agree that for techs a ticketing system is probably better, but for a small sales force a daily update on current opportunities isn't a bad thing. You should be able to do this on a CRM but to be honest most CRMs are a pain in the arse to update and distract from the business of selling.