You bring up valid points. I wasn't aware there was block and mute as separate functions. > What if your local DMV tells a black citizen to go to some other D

You bring up valid points. I wasn't aware there was block and mute as separate functions. > What if your local DMV tells a black citizen to go to some other DMV and get a driving manual ? Not sure the relevance to this discussion. What you are describing is racism, not denying access to problematic individuals. I think the point here is there is no black and white answer, it falls on a spectrum. The "we reserve the right to refuse service to anyone" is fine if you are a small mom and pop shop but not as you get bigger. Especially if you provide critical infrastructure or government function. Not sure it can be codified in an absolute law though.