Thank you for this. Super interesting to hear about what's happening. At one point they told me there was a problem with the copper which meant my packets where

Thank you for this. Super interesting to hear about what's happening. At one point they told me there was a problem with the copper which meant my packets where getting dropped. In the end, Plusnet increased their prices by £1 and in the small print of the email, they said I could cancel my contract within 30 days...I was 3 months in so I cancelled. Now I'm using my phone (tethered + 20GB of data for £20 a month from BT) and BT-FON free wifi for Youtube videos.