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From the article: “If your behavior is consistently outside the norm, you’re not really the kind of customer they want,” said James Thomson, a former senior man
by jaclaz 8y ago
From the article:
“If your behavior is consistently outside the norm, you’re not really the kind of customer they want,” said James Thomson, a former senior manager at Amazon and now partner at brand consultancy Buy Box Experts.
Today it is Amazon normalization, tomorrow ...?
- dragonwriter 8y ago> Today it is Amazon normalization, tomorrow ...? Companies “firing”, both explicitly by bans and by putting them into service hell until they go away, customers that are expensive to service because their behavior is outside of what the firm is optimized around is decidedly not new or something Amazon invented.