So the device is locked because Activation Lock (Find My iPad) was enabled. But the root problem is the AppleID lockout. > Apple will not unlock her iCloud acc

So the device is locked because Activation Lock (Find My iPad) was enabled. But the root problem is the AppleID lockout. > Apple will not unlock her iCloud account... even though she has never forgotten her password. This is news to me. Why on earth is she not able to get back in if she knows the password? Did she perhaps enable 2FA when "modernizing" her AppleID and lose access to the 2nd factor? That's the only thing that the Apple support document on this mentions as a reason for requiring more than your password.[1] [1] https://support.apple.com/en-us/HT204106 https://support.apple.com/en-us/HT204106