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You appear to know what you're talking about, but I don't think you've factored this part into your theory: > The other day, Apple locked her out of her iCloud
by Spare_account 8y ago
You appear to know what you're talking about, but I don't think you've factored this part into your theory:
> The other day, Apple locked her out of her iCloud account and her iPad. We don’t know why. The Apple support people don’t know why. I think it may have to do with when I modernized my AppleID to use an email address, which is what the iTunes account on the iPad is registered to.
I think you're implying that Erica (the OP) needs to use iTunes linked to her own Apple ID to recover this device?
And that the daughter's Apple ID may not be needed at all here?
- developer2 8y agoI did in fact miss the purported locking of the Apple ID. It appears as though accounts can be locked under certain circumstances[1]. So the Apple ID was locked, presumably due to many accidental or malicious attempts to log in to the account. The account owner is then left having to perform account recovery, which is where the security questions and access to the email address's inbox come into play. [1] https://support.apple.com/en-us/HT204106 https://support.apple.com/en-us/HT204106