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I believe the OP uses the word "password" incorrectly; they're talking about the device passcode. The details provided in the post indicate they do not know the
by developer2 8y ago
I believe the OP uses the word "password" incorrectly; they're talking about the device passcode. The details provided in the post indicate they do not know the Apple ID's password, and are unable to perform account recovery (ie: password reset) which requires answers to security questions and/or access to the email address's inbox.
Edit: Another comment chain noted that the OP says the Apple ID was locked as well. It's possible they did know the account's password, but it looks like certain situations may require one to perform account recovery to unlock an account[1].
[1] https://support.apple.com/en-us/HT204106 https://support.apple.com/en-us/HT204106
- Nition 8y agoAh, in that case I read it wrong, thank you. That's never spelled out in the article, especially with lines like: > My daughter knows her account name. She knows her password. She did not forget either one.
- deleted 8y ago[deleted]
- acire 8y agoMy daughter knows her account name. She knows the password for the account. She knows her passcode for the lock screen.
- Nition 8y agoRight, well in that case I'm sorry that so many people here are misreading your post, and I agree it's ridiculous that you cannot gain access to the account. You've spelled it out plenty clearly so I figured they must have some additional knowledge about how the system works, but it sounds more like the situation is just so silly that people don't want to believe it.