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> She did not do anything to trigger the Apple ID issue. I chalk this up to the child not wanting to admit they entered the wrong passcode too many times. iOS

> She did not do anything to trigger the Apple ID issue. I chalk this up to the child not wanting to admit they entered the wrong passcode too many times. iOS devices "disable" themselves after enough failed attempts. This is a good thing - you want this to happen if your device is stolen. "Disabled" only means you need to prove ownership by either: a) Connecting the iPad (via USB) to iTunes on a Mac or PC that is logged into the same Apple ID account. This is the original method, from the era when desktop iTunes was mandatory to setup and sync iOS devices. b) Using "Find my iPad" to reset the device via the iCloud web interface. This was added as an alternative when cloud sync/backup was added (ie: when owning a second device running iTunes became optional). Two critical points from the OP: 1. Inability to provide the birth date and answers to security questions. 2. Inability to access the email account associated with the Apple ID ("her email provider deleted the account about 3-4 years ago"). These are only needed to perform password reset / account recovery for an Apple ID - which tells me they do not even know the Apple ID's password, and cannot provide the information required to recover that Apple ID. This person's situation is indistinguishable from a stolen device, by a thief who cannot prove ownership of the Apple ID. I say: "working as intended".

falsedan 8y ago
> This is a good thing - you want this to happen if your device is stolen How does the device know it's been stolen? It can't possibly tell the difference between "snatched on the bus and in the black market tech's lab" and "oh lol whups I forgot how to used my fingers". Provide a "my device was stolen" service for the user to initiate lockouts instead (and report the theft to the relevant authorities with location tracking data) imo.
- developer2 8y ago
  Unlocking a disabled device takes 2 minutes - connect it to iTunes. It's a minor inconvenience if you happen to disable your own device. The point is you have to prove ownership by unlocking it using the same Apple ID. This person is unable to log into their Apple ID account, and is unable to perform account recovery because they don't have the answers to the security questions, nor access to the inbox of the email address that would allow for a password reset.
  - Nition 8y ago
    They shouldn't need a password reset in this case as they have the correct username and password already. They seem to have been locked out for unknown reasons.
Spare_account 8y ago
You appear to know what you're talking about, but I don't think you've factored this part into your theory: > The other day, Apple locked her out of her iCloud account and her iPad. We don’t know why. The Apple support people don’t know why. I think it may have to do with when I modernized my AppleID to use an email address, which is what the iTunes account on the iPad is registered to. I think you're implying that Erica (the OP) needs to use iTunes linked to her own Apple ID to recover this device? And that the daughter's Apple ID may not be needed at all here?
- developer2 8y ago
  I did in fact miss the purported locking of the Apple ID. It appears as though accounts can be locked under certain circumstances[1]. So the Apple ID was locked, presumably due to many accidental or malicious attempts to log in to the account. The account owner is then left having to perform account recovery, which is where the security questions and access to the email address's inbox come into play. [1] https://support.apple.com/en-us/HT204106 https://support.apple.com/en-us/HT204106

falsedan 8y ago

> This is a good thing - you want this to happen if your device is stolen How does the device know it's been stolen? It can't possibly tell the difference between "snatched on the bus and in the black market tech's lab" and "oh lol whups I forgot how to used my fingers". Provide a "my device was stolen" service for the user to initiate lockouts instead (and report the theft to the relevant authorities with location tracking data) imo.

developer2 8y ago
Unlocking a disabled device takes 2 minutes - connect it to iTunes. It's a minor inconvenience if you happen to disable your own device. The point is you have to prove ownership by unlocking it using the same Apple ID. This person is unable to log into their Apple ID account, and is unable to perform account recovery because they don't have the answers to the security questions, nor access to the inbox of the email address that would allow for a password reset.
- Nition 8y ago
  They shouldn't need a password reset in this case as they have the correct username and password already. They seem to have been locked out for unknown reasons.

Spare_account 8y ago

You appear to know what you're talking about, but I don't think you've factored this part into your theory: > The other day, Apple locked her out of her iCloud account and her iPad. We don’t know why. The Apple support people don’t know why. I think it may have to do with when I modernized my AppleID to use an email address, which is what the iTunes account on the iPad is registered to. I think you're implying that Erica (the OP) needs to use iTunes linked to her own Apple ID to recover this device? And that the daughter's Apple ID may not be needed at all here?

developer2 8y ago
I did in fact miss the purported locking of the Apple ID. It appears as though accounts can be locked under certain circumstances[1]. So the Apple ID was locked, presumably due to many accidental or malicious attempts to log in to the account. The account owner is then left having to perform account recovery, which is where the security questions and access to the email address's inbox come into play. [1] https://support.apple.com/en-us/HT204106 https://support.apple.com/en-us/HT204106