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That would be nice initiative. But his main point seems to be that you just can't give your customer the truth. Even if it's not viable, for some reason, to mak
by aflag 19y ago
That would be nice initiative. But his main point seems to be that you just can't give your customer the truth. Even if it's not viable, for some reason, to make sure the situation that happened to your customer never repeats itself again, the blogger seems to say that you better agree with the customer. That's just wrong. You better give a straight answer, like "we are not capable of teaching that to our workers, you should teach them yourself the next time".
Of course, in that particular situation, giving instruction for the people working at the parking lot shouldn't be a big problem. So I agree that he should have done it, but I stand by his choice of giving a straight answer instead of saying he feels bad for the customer and will change things, but in the end he doesn't.
- ken 19y agoI feel like I must be reading a completely different blog post. Can you point to where he even suggests lying? How is "I can see that you are annoyed" in any way false? He even said of his examples, "Every one of these statements is true". Are you responding to tone (DH2), or something he said?
- aflag 19y agoThat's not lying, that's bullshitting. In this sense: http://press.princeton.edu/titles/7929.html http://press.princeton.edu/titles/7929.html That's not true or false, that's just something he's saying in order to make the customer feel better. He might as well give the customer all kinds of complements, they can be true or not, the point is that the manager don't know (or care) if they are. He's just trying to please a customer. That's very bad practice.