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Going through the experience right now for my startup. It needs a _lot_ more clarity of where you are in the process, what's next, etc. There is a lot at stake
by aloukissas 8y ago
Going through the experience right now for my startup. It needs a _lot_ more clarity of where you are in the process, what's next, etc. There is a lot at stake here and one needs reassurance that he/she is not messing anything up.
Also, modifying the application introduces a long turn-around (the system needs to re-generate the documents). In perspective, a couple of typos cost us 3-4 days in the process.
Side note: signing the paperwork with my trackpad on docusign makes signatures look like a 3-year-old has signed the contracts. It would be great to be able to upload a scanned image of my signature (granted, this is a docusign limitation).
- anthonys 8y agoThere are many paths you can take if it's a human touch that you are after but none of those will get you there for $500. If you think Atlas could better explain that then I agree with your comment but I never once got the impression that there'd be any hand-holding along the way.
- aloukissas 8y agoA simple live webchat on the dashboard would go a long way, for example. If you haven't done this before (and know the pitfalls of wrong decisions at this stage), the process seems deceivingly easy. A good example on how to do this right might be Credit Karma's Tax product - amazing (& proactive) guidance along the process.