I like that the techniques in that book work even if both parties have read the book -- especially if both parties have read the book. Some psychological books

I like that the techniques in that book work even if both parties have read the book -- especially if both parties have read the book. Some psychological books teach a person to play psychological games, and if both parties have read the book, they both just play games and no communication actually happens. Not so with "Never Split the Difference", the book teaches that simply listening is one of the most effective yet difficult things you can do to get what you want.