Crucial Conversations https://www.amazon.com/Crucial-Conversations-Talking-Stakes-Second/dp/0071771328/ref=mt_paperback?_encoding=UTF8&me= https://www.amazon.c

Crucial Conversations https://www.amazon.com/Crucial-Conversations-Talking-Stakes-Second/dp/0071771328/ref=mt_paperback?_encoding=UTF8&me= https://www.amazon.com/Crucial-Conversations-Talking-Stakes-... If resolving conflict is a skill that you are weak in, this or any book that promotes growth in that area will lead to improved satisfaction on the job for both you and your colleagues.