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A good leader should work on tech support and bugfixes in the part time, to get empathy for the pain points and to not get stuck in big projects.
by fjsolwmv 8y ago
A good leader should work on tech support and bugfixes in the part time, to get empathy for the pain points and to not get stuck in big projects.
- spookthesunset 8y agoI would agree with that. Everybody top to bottom should at least shadow tech support and sales. Where I draw the line, I think, is trying to make meaningful “productive” contributions at the “worker bee” level. Be it code commits, installing rebar, or packing a shipment, you are there to gain empathy and to learn what is up on the front line. This means you get to watch and ask a lot of questions. If you do actual work, your host will be right next to you guiding you. They get all credit for any work produced. You are the guest, they are the host. Trying to do their job for them isn’t gonna help you do yours. Learning how they do their job, why they do what they do, and how to make it better... that is your job. Note: I’m talking about leaders that are one or two levels removed from the rank and file.