If the time spent on troubleshooting cuts into the number of billable hours then one should factor in the wage for those billable hours. If it doesn’t subtract

If the time spent on troubleshooting cuts into the number of billable hours then one should factor in the wage for those billable hours. If it doesn’t subtract from the number of billable hours then the wage of a billable hour doesn’t factor in. Where you mention cutting into personal time with family is precisely what I mentioned when I said the opportunity costs aren’t monetary when at full employment. If that non monetary opportunity cost is too high then one should rent the modem.