Yep, after trying this a few times I never got anything better than "might be temporary issues with traffic in your area" or "we have this more expensive packag

Yep, after trying this a few times I never got anything better than "might be temporary issues with traffic in your area" or "we have this more expensive package..." Which doesn't actually surprise me, since I doubt tech support can fix a problem that's essentially "we blatantly lied to you when we sold you this service".