This isn't surprising at all. Amazon's return policy is prone to social engineering. And there is a cottage industry out there taking advantage of this situatio

This isn't surprising at all. Amazon's return policy is prone to social engineering. And there is a cottage industry out there taking advantage of this situation to con money out of Amazon. A friend's account was hacked last year and his account information changed. Then the hacker proceeded to request a gift card refund on a previously purchased laptop. The gift card was then used to buy another laptop shipped to a freight forwarder. Couple of months later, Amazon banned the account. Amazon actually needs to improve its fraud detection capabilities. But until the time it does that, blaming customers for too many returns seem to be the go to strategy.