You want to avoid information loss ("telephone games") and distorted information. Once in a while you need to go straight to the source and get information fir

You want to avoid information loss ("telephone games") and distorted information. Once in a while you need to go straight to the source and get information first-hand. Talk to employees at random once in a while. Conduct surveys. Evaluate managers. Bezos replies to random emails, even if only with a question mark. Jobs answered to customer service calls. If you find jerks exploiting information asymmetry at the expense of the company, fire them.