4 ms·

Lose your Amazon.com account for doing returns

20 points by vizzah 8y ago

deleted 8y ago
[deleted]
TheChaplain 8y ago
Article is behind a pay-wall.
- ldjb 8y ago
  Here's a Wayback Machine link that should work: https://web.archive.org/web/20180522110718/https://www.wsj.com/articles/banned-from-amazon-the-shoppers-who-make-too-many-returns-1526981401 https://web.archive.org/web/20180522110718/https://www.wsj.c...
- purple-again 8y ago
  Google: Lose your Amazon.com account for doing returns twitter Click on top link
zipcarboloader 8y ago
Gross, this basically means there's an invisible meta-return policy. Zipcar did this to me, basically: I bought monthly damage coverage, then ended up scraping the bottom of the car and needing to actually use the damage coverage (for a relatively small amount). My account was closed without explanation or recourse shortly afterwards.
purple-again 8y ago
Banned from X for too many returns: Costco https://forums.redflagdeals.com/too-many-returns-banned-costco-2105682/ https://forums.redflagdeals.com/too-many-returns-banned-cost... Best Buy https://www.techlicious.com/blog/best-buy-return-policy/ https://www.techlicious.com/blog/best-buy-return-policy/ Target https://adoption.com/forums/thread/115618/banned-from-target/ https://adoption.com/forums/thread/115618/banned-from-target... Amazon in 2016 https://www.nbcchicago.com/news/local/Amazon-Bans-Woman-For-Life-Over-Too-Many-Returns-388199532.html https://www.nbcchicago.com/news/local/Amazon-Bans-Woman-For-... A CABAL!!! https://www.wcpo.com/money/consumer/dont-waste-your-money/shoppers-getting-banned-for-too-many-returns https://www.wcpo.com/money/consumer/dont-waste-your-money/sh...
- Grue3 8y ago
  Amazon is the only one knowingly selling counterfeits. Allowing to return this stuff is the least they could do. https://www.theatlantic.com/technology/archive/2018/04/amazon-may-have-a-counterfeit-problem/558482/ https://www.theatlantic.com/technology/archive/2018/04/amazo...
- dingaling 8y ago
  A few differences: 1. Amazon trades on a reputation for outstanding customer service. Not just 'like COSTCO' but mythically fantastic. Without that they are, well, Just Another Webstore 2. Returns are an expected cost of doing business online but Amazon seem to be ratcheting the criteria. Already I've stopped buying buy-try items like clothes on Amazon due to punitive return policies 3. Having your Amazon account banned can affect much more than just buying groceries due to their highly-integrated services
  - ocfx 8y ago
    You can make a new one though. They will never find out unless you try to use their seller marketplace.
thisisit 8y ago
This isn't surprising at all. Amazon's return policy is prone to social engineering. And there is a cottage industry out there taking advantage of this situation to con money out of Amazon. A friend's account was hacked last year and his account information changed. Then the hacker proceeded to request a gift card refund on a previously purchased laptop. The gift card was then used to buy another laptop shipped to a freight forwarder. Couple of months later, Amazon banned the account. Amazon actually needs to improve its fraud detection capabilities. But until the time it does that, blaming customers for too many returns seem to be the go to strategy.

20 points by vizzah 8y ago

deleted 8y ago

[deleted]

TheChaplain 8y ago

Article is behind a pay-wall.

ldjb 8y ago
Here's a Wayback Machine link that should work: https://web.archive.org/web/20180522110718/https://www.wsj.com/articles/banned-from-amazon-the-shoppers-who-make-too-many-returns-1526981401 https://web.archive.org/web/20180522110718/https://www.wsj.c...
purple-again 8y ago
Google: Lose your Amazon.com account for doing returns twitter Click on top link

zipcarboloader 8y ago

Gross, this basically means there's an invisible meta-return policy. Zipcar did this to me, basically: I bought monthly damage coverage, then ended up scraping the bottom of the car and needing to actually use the damage coverage (for a relatively small amount). My account was closed without explanation or recourse shortly afterwards.

purple-again 8y ago

Banned from X for too many returns: Costco https://forums.redflagdeals.com/too-many-returns-banned-costco-2105682/ https://forums.redflagdeals.com/too-many-returns-banned-cost... Best Buy https://www.techlicious.com/blog/best-buy-return-policy/ https://www.techlicious.com/blog/best-buy-return-policy/ Target https://adoption.com/forums/thread/115618/banned-from-target/ https://adoption.com/forums/thread/115618/banned-from-target... Amazon in 2016 https://www.nbcchicago.com/news/local/Amazon-Bans-Woman-For-Life-Over-Too-Many-Returns-388199532.html https://www.nbcchicago.com/news/local/Amazon-Bans-Woman-For-... A CABAL!!! https://www.wcpo.com/money/consumer/dont-waste-your-money/shoppers-getting-banned-for-too-many-returns https://www.wcpo.com/money/consumer/dont-waste-your-money/sh...

Grue3 8y ago
Amazon is the only one knowingly selling counterfeits. Allowing to return this stuff is the least they could do. https://www.theatlantic.com/technology/archive/2018/04/amazon-may-have-a-counterfeit-problem/558482/ https://www.theatlantic.com/technology/archive/2018/04/amazo...
dingaling 8y ago
A few differences: 1. Amazon trades on a reputation for outstanding customer service. Not just 'like COSTCO' but mythically fantastic. Without that they are, well, Just Another Webstore 2. Returns are an expected cost of doing business online but Amazon seem to be ratcheting the criteria. Already I've stopped buying buy-try items like clothes on Amazon due to punitive return policies 3. Having your Amazon account banned can affect much more than just buying groceries due to their highly-integrated services
- ocfx 8y ago
  You can make a new one though. They will never find out unless you try to use their seller marketplace.

thisisit 8y ago

This isn't surprising at all. Amazon's return policy is prone to social engineering. And there is a cottage industry out there taking advantage of this situation to con money out of Amazon. A friend's account was hacked last year and his account information changed. Then the hacker proceeded to request a gift card refund on a previously purchased laptop. The gift card was then used to buy another laptop shipped to a freight forwarder. Couple of months later, Amazon banned the account. Amazon actually needs to improve its fraud detection capabilities. But until the time it does that, blaming customers for too many returns seem to be the go to strategy.