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PSA: Any problems you have with Comcast, you can solve with a sternly worded email to their “executive support” secret email: Comcast_CustomerSupport@cable.com
by chatmasta 8y ago
PSA: Any problems you have with Comcast, you can solve with a sternly worded email to their “executive support” secret email:
Comcast_CustomerSupport@cable.comcast.com
Comcast_ESC@cable.comcast.com
- SpaceManiac 8y agoThanks for the tip. Maybe if I complain with just the right tone I can get them to stop injecting "you have used 75% of your monthly bandwidth" popups into my HTTP responses >:(
- tbyehl 8y agoThey're very proud of this incarnation of their notification injection system. There have been presentations and an RFC. https://tools.ietf.org/html/rfc6108 https://tools.ietf.org/html/rfc6108
- josefresco 8y agoJust complain on Twitter. Works every time, even if you didn't want help and were just venting.
- tbyehl 8y agohttps://support.xfinity.com/svp-contact-form https://support.xfinity.com/svp-contact-form This is another path to the Executive Escalation team. IME, they respond quickly and get stuff done.
- Yhippa 8y agoI've had great success filing regulatory complaints where I have exhausted the help from the company in question: https://www.fcc.gov/consumers/guides/filing-informal-complaint https://www.fcc.gov/consumers/guides/filing-informal-complai.... Companies usually have a team to deal with these and take them seriously.