4 ms·
This is basically the opposite of Microsoft. I've only had to call Microsoft less than a handful of times in my career because for the most part, their stuff ju
by hungerstrike 8y ago
This is basically the opposite of Microsoft. I've only had to call Microsoft less than a handful of times in my career because for the most part, their stuff just works... however on those occasions when I did call them I was able to get quickly through to a person and have my issue resolved within 24 hours.
As a matter of fact, with every MSDN subscription - you get two support incidents worth $500 each and if you tell them it's an emergency, they'll stay on the phone with you until the matter is resolved.
- pc86 8y ago> if you tell them it's an emergency, they'll stay on the phone with you until the matter is resolved. That seems like a terrible idea. How many times has someone entered a "CRITICAL URGENT" support ticket regarding not being able to change their background image, or being blocked from downloading a game or something?
- cloudwizard 8y agoMy experience with Microsoft was different. Back in the day, I installed IIS server ( MS official web server) and it wiped my system. I called customer support and they said that I needed to reinstall to fix it. I re-installed everything. Installed IIS and everything was wiped again. Customer Support said that they could not help and I should wait for the next patch.
- hungerstrike 8y agoSounds like you didn't choose the paid support option. When you pay them, they stay until it's fixed.